Granular safeguards
Focused categories for Behavioral Health, HIV/STI, and Substance Use review.
NovaCore Platform
The operating system for healthcare information management.
Unify Release of Information, Medical Records Retrieval, bulk processing, workforce development, knowledge management, and client implementation through one connected healthcare operations platform.
Platform at a Glance
One connected environment for modern HIM operations.
✓ Request Intake
✓ Request Tracking
✓ Medical Records Retrieval
✓ Bulk Processing
✓ QA Automation
✓ Knowledge Center
✓ NovaCore Academy
✓ Client Workflows
✓ Role-Based Access
✓ Secure Document Exchange
✓ Operational Reporting
✓ Client Support
Executive Visibility
See the operation clearly.
Monitor active work, quality activity, invoices, and operational priorities from a centralized dashboard designed for daily execution and leadership oversight.
✓ Live operational metrics
✓ Team and queue visibility
✓ QA and invoice monitoring
✓ Direct access to core workspaces
Request Management
Track every request from intake through completion.
Centralize patient, insurance, attorney, government, and other authorized requests with searchable status visibility and structured lifecycle management.
✓ Searchable request tracker
✓ Multiple requester types
✓ Status and aging visibility
✓ Structured request workflows
Compliance Automation
We surface high-risk content before release.
NovaCore combines OCR-assisted detection, category-level safeguards, and human review to help teams identify potentially sensitive content before an outbound copy is released.
Page-level guidance
Suggested regions appear alongside the document so reviewers can inspect the source.
Controlled disclosure
Review, redact, verify, and prepare a separate outbound copy through one workflow.
Medical Records Retrieval
A guided workspace built for follow-through.
Coordinate provider outreach, invoices, records collection, quality review, delivery, and closure through a focused retrieval operating environment.
✓ Provider and case visibility
✓ Invoice coordination
✓ Records and QA tracking
✓ Delivery readiness
Guided Retrieval Workflow
A clear path from intake to delivery.
Each case progresses through a structured series of operational stages so teams can see what is complete, what is pending, and what action comes next.
Bulk Processing
Built for high-volume intake and audit work.
Upload structured files, review batch readiness, support OCR-driven processing, and route large workloads for HEDIS, RADV, risk adjustment, and other bulk initiatives.
Knowledge Center
Every policy. Every SOP. Every answer—searchable.
Give teams direct access to operational guidance, compliance resources, workflows, and standardized documentation inside the same environment where they work.
NovaCore Academy
Build consistent teams through structured learning.
Support onboarding, role-based training, compliance education, and continuous development through a centralized workforce learning experience.
✓ Assigned training
✓ Role-based learning
✓ Compliance education
✓ Progress visibility
Client Workflows
Standardize onboarding and implementation.
Organize client setup, document generation, agreement workflows, implementation milestones, and operational handoffs through a dedicated workflow environment.
✓ Client onboarding
✓ Document workflows
✓ Implementation visibility
✓ Structured project progression
Currently in Development
The platform continues to expand.
Referral and authorization services are currently delivered through standardized managed workflows while the dedicated digital module is developed.
Reports & Analytics workspace
Referral workflow module
Secure Dropbox workspace
Advanced audit workspace
Executive reporting enhancements
Ready to modernize HIM operations?